Please click 'Account in the top right on desktop or in the menu on mobile.

Then, you need to fill out all necessary information and submit the form. When your account is confirmed, you will receive a welcome email from us.

See you soon !

Sorry to hear that !

You can change your password by clicking Forgot Password button in login page. An instruction will be immediately sent to your email.

If you want to cancel your order, please contact us as soon as possible.

We accept Visa and MasterCard, Paypal, Afterpay & Zip payments.

ORDERS FROM VENDORS:

You might have purchased an item from one of our Vendors, each one has varying shipping times but we do know that they all use conventional means to get your item to you as quickly as possible.

Please allow 2-3 business days for the items fulfillment before contacting support.

ORDERS FROM PSUKHE:

This isn't meant to be confusing, its just that Psukhe Apparel sells its own products too, so if you have purchased one of our products then please allow 1-2 business days for fulfillment with:

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3-7 business days delivery for standard domestic post

2-4 business days delivery for Express domestic post.

10-20 business days for international post.

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We rely on Australia post to deliver your items in a timely manner and will always follow up on delayed or incomplete orders.

If you need to change your shipping address after you bought product, please contact us as soon as possible.

Before buying product, you can easily change your shipping address on your account.

You need to login, click My Account and click Edit.

You can have multiple delivery addresses, and you can give different names to them in order to identify easily.

All shipping costs are the sole responsibility of the customer. Neither Psukhe or its vendors will cover or refund any postage costs unless specifically stated otherwise during an RMA request.

20 min read

These are the terms and conditions (Terms and Conditions) governing the use of Puskhe.com.au (also referred to as the Site). Please read these Terms and Conditions carefully before using this Site. By using the Site, you agree to the Terms and Conditions. These Terms and Conditions apply to all Users of the Site unless the Terms and Conditions specify otherwise.

The Terms and Conditions published at the time of your use of the Site shall apply to you. Psukhe Makers reserves all rights to alter these Terms and Conditions as set out below from time to time and at its discretion. Each time you use the Site, you should be aware of our current Terms and Conditions. To use this Site you must first read and agree to the Terms and Conditions as set out below. If you do not agree to the Terms and Conditions as set out below, please leave the Site now.

1 Introduction

1.1 Psukhe Makers (ABN 8599 2197 519) (also referred to as ‘we’ or ‘our’ or ‘us’ or ‘Psukhe Makers’) is an Australian business operated as a sole trader. We operate an online advertising medium/marketplace platform via the Site, allowing users to advertise and/or purchase all things related to Clothing, jewellery, art, photography, fashion accessories & cosmetics.

1.2 Definitions:

When we refer to ‘us’, or ‘our’ or ‘we’ or similar, we are referring to Psukhe Makers (ABN 8599 2197 519).

When we refer to ‘you’ or ‘your’ or similar, we are referring to you as a User of this Site.

Other defined terms and their meanings are:

‘Allocated Area’ means the area on the Site approved by us for a Seller to advertise their Product;

‘Australian Law’ means principles of law or equity established by decisions of courts, statutes, regulations or by-laws of the Commonwealth of Australia, or any State or Territory of the Commonwealth of Australia or a Government Agency, any requirements and approvals (including conditions) of the Commonwealth of Australia or any State or Territory of the Commonwealth of Australia or a Government Agency that have force of law, to the extent required, but recognizing the primacy of Australian Law, the principles of law and equity established by the courts outside Australia;

‘Backorder’ means an order for a Product that is temporarily out of stock;

‘Business Day’ means a day that is not a Saturday, Sunday, public holiday or bank holiday in Melbourne, Australia.

‘Buyer’ (also referred to as ‘you’ or ‘your’ where the context permits) means a person who browses the Site, being a potential buyer of a Product via the Site, and also a person who wishes to purchase, or has already purchased, Products from a Private Seller or a Retail Seller from an advertisement placed on the Site;

‘Charge Back’ means a buyer disputed or fraudulent transaction that has been remitted to the retail seller on the Site;

‘Intellectual Property Rights’ means all intellectual property rights and proprietary rights (whether registered or unregistered) including copyright, trademarks, patents, moral rights and any other intellectual property right recognized by Australian Law, including but not limited to:

(a) graphics programming codes, drawings, computer programs, website

(b) business names, company names, product names;

(c) any right to have information kept confidential;

(d) patent applications, drawings, discoveries, inventions, improvements, trade secrets, technical data, formulae, computer programs, precedent documents, websites, website designs, website design methodology, domain names, domain registration, source codes, site context and design, program back end, HTML front code, ad words, meta tags, traffic details, databases, know-how, logos, designs, design rights and client lists;

(e) phone numbers, fax numbers, email addresses, directory listings; and

(f) Twitter, Facebook, Skype, LinkedIn, Viber, Instagram and other social media contact points.

‘License’ means the irrevocable, royalty-free, non-exclusive, worldwide sub-licensable and perpetual license to use any and all of the information provided by Sellers to us with such license to be including but not limited to using, producing, reproducing, modifying, performing, translating, creating derivative works from, distributing, displaying, deleting, adapting and publishing such information;

‘Loss’ includes loss of money (including profit), goodwill, or reputation, whether such loss be incidental, direct, indirect, special, consequential even if you advise us or we could reasonably foresee the possibility of any such loss or damage occurring;

'Merchant fees' means a cost charged by a merchant (including but not limited to a bank) to a Retail Seller when a buyer is paying with (including but not limited to) a credit card, charge card, debit card, etc. to cover the cost of accepting / processing a payment. This Merchant fee may be varied from time to time without notice.

‘Minimum Term’ means 12 months;

‘Party’ means any Buyer, Seller, and ‘parties’ has a corresponding meaning;

‘Vendor’ ‘Maker‘ ‘Media Maker’ ‘Maker Pro’ (also referred to as ‘you’ or ‘your’ where the context permits) means:

an individual who:has Products listed on the Site orproposes to list Products on the Site;

‘Product’ means a good or service advertised by or sold by a Seller on the Site;

‘Seller’ (also referred to as ‘you’ or ‘your’) means any entity posting a listing on the Site for the sale of a Product or selling a Product on the Site, and being either a Vendor, Maker, Media Maker or Maker Pro.

‘Site’ means the internet site at the domain www.psukhe.com.au as configured and described as such by us from time to time or any other internet site operated by us from time to time;

‘Store Account’ means the arrangement by which a Vendor is given personalized access to the Site to list and sell Products;

‘Subscription’ means the service provided by Psukhe Makers to Vendors by way of a prepaid fee payable by the Vendor to Psukhe Makers;

‘Users’ means anyone using the Site for any purpose and includes all Sellers and all Buyers;

2 All Site Users

2.1 Before using this Site, you must read and accept these Terms and Conditions (including Subscription Costs & Services) and the Psukhe Makers Privacy Policy. You agree that these Terms and Conditions (Subscription Costs & Services) and the Psukhe Makers Privacy Policy will apply whenever you visit the Site, or when you use the tools we make available to interact with the Site.

Nature of the Site

2.2 By providing a platform for the sale of Products, we facilitate the transactions between Buyers and Sellers. This includes but is not limited to assistance with customer service, Charge Backs, fulfillment, warranties, returns and Product defects etc. in accordance with all and any applicable Australian Law. This facilitation does not make us responsible for any obligations of the participants in these transactions.

3 All Buyers

Shipping and Delivery Policy

3.1 Standard delivery times for Products purchased through the Site are between three (3) and ten (10) Business Days within Australia, international shipping times will vary depending on Geo location and Shipping provider used, this is also subject to variations as the shipping of items is not directly handled by Psukhe Makers, fulfillment is managed by our vendors. In the event that an ordered item is not available or it is not possible to fulfill your order we will notify you within 2 (two) business days to arrange an alternative Product, a Backorder or a full refund.

Exchange & Returns Policy for purchases from Sellers

3.2 All Buyers should choose carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller.

3.3 We do not offer a satisfaction guarantee on Products or refunds for change of mind, however we will always endeavor to keep you happy and satisfied. This warranty only applies to unused and undamaged goods.

3.4 For faulty Products or Products that are the wrong size, Vendors offer a fourteen (14) day replacement warranty from the date you receive your Product. If your Product can be replaced, it will be replaced with the same or a similar Product. If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product.

3.5 Any faulty Product must be returned by you to the Vendor from which it was purchased, and proof of this purchase must also be presented. Replacements for faulty Products will be sent to you at no charge within five (5) Business Days from the date the faulty Product is returned.

3.6 When returning a faulty Product to the Vendor, please make sure you also provide us the following details:

Your full nameYour addressYour order numberThe date of delivery (or collection) of the ProductThe name of the Seller’s storeReason why you are returning the ProductYour instructions informing us how you would like the issue resolvedContact phone numberThe original order confirmation or invoice you received with your Product.

3.7 If you return a Product that is the wrong size and we determine that it has been used since its purchase, no exchange or return will be granted.

Risk & liability

3.8 We accept listings from Sellers in good faith. Listings on the Site for Products are prepared by Sellers who are unrelated to us. We take no responsibility for the accuracy of price information or specifications of any Products listed and/or sold. We take all reasonable precautions to only host accurate information on the Site, but we are not responsible for information uploaded or created by such third parties. You should verify such information yourself.

3.9 All other information on the Site and Products acquired through the Site are provided “as is” without warranty of any kind by us. We do not warrant or represent that the Products advertised on the Site will be suitable for any purpose, or that a Seller has any particular skill, knowledge, qualification or is legally entitled to carry on a particular business. It is your responsibility to verify any information on the Site and to investigate for yourself the condition, quality and suitability of any Products advertised on the Site.

Security

3.10 When purchasing a Product, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. It is estimated that it would take at least one trillion years to decrypt 128-bit SSL encryption, and this level of encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support by emailing info@psukhe.com.au or by using the direct messenger service on the psukhe.com.au homepage.

4 All Sellers

4.1 By placing a listing on the Site, all Sellers accept and must conduct themselves in accordance with these Terms and Conditions. It is a Seller’s responsibility to ensure they comply with applicable Terms and Conditions.

4.2 You must have clear legal title and ability to sell Products you list on the Site in accordance with Australian law.

4.3 In order to sell Products on the Site as a Seller, you must apply to create a Store Account and upon approval you will be granted access to a store account. Once a Store Account is created, these Terms and Conditions apply to you as an agreement with us until terminated:

(a) by either party giving the other party 30 days’ notice of intention to cancel an account; or

(b) by us without notice where there has been a breach of these Terms and Conditions by you as a Seller.

4.4 As a Vendor, you are responsible for Product fulfillment, service returns, refunds, customer service, dispute resolution in respect of sales of Products via the Site.

4.5 By becoming a Retail Seller on this Site, you acknowledge that we may recover all costs that are incurred in relation to honoring sales of Products on the Site including but not limited to costs in relation to Charge Backs, Merchant fees, fulfillment, warranties, returns and Product defects. These costs will be debited to your credit card or direct debit account provided to us and you authorize such debits from your account.

4.6 All Listings placed by Vendors must be for Products that are in stock and available for purchase. We may require an assurance or evidence of this from you from time to time. Failure to comply may result in your Listing being removed from the Site and/or your Store Account being suspended or cancelled.

4.7 Except within the Allocated Area, under no circumstances are Vendors permitted to advertise their business telephone number within their Listings on the Site. Failure to comply may result in your listing being removed from the Site and/or your Store Account being suspended or cancelled.

Fees and payment

On Psukhe Vendors OR Sellers are known as “Makers” and there are some charges attributed to different account types. The fees associated with each account type are explained here in this policy, when you might be charged and how to pay the fees. When you create a store on psukhe.com.au you are agreeing to this policy and our Terms of Service.

FEE TYPES

Upon commencing selling items on psukhe.com.au you may be required to pay the following types of fees. None of the following charges include Goods and Services tax (GST).

Commission

As an item is sold on psukhe.com.au you will automatically be charged a transaction fee of 10% of the total listing price and any included postage costs. As postage costs are automatically generated based on the customers location, postage costs cannot be set, so your items listing price should be valued to incur these costs. You cannot include the specific transaction fees per item, plainly speaking you cannot sell an item on psukhe.com.au for more than you would have sold it outside of Psukhe just to compensate for transaction fees, the cost of the item must be equivalent. Any personalisation offered for an extra fee to the customer is also included in this transaction fee, and must be added as a product variant and sold for the new listing price. Solicitation of the sale of extras, personalized or otherwise outside of Psukhe when the initial listing is being sold on Psukhe is a violation of our Terms of Service. Commission is charged to your account as each sale occurs and can be seen in your vendor portal under Finances > Psukhe Commission. 

Payment Processing Fees for Vendors

Payment processing fees vary when the customer either chooses to pay via credit card, uses Paypal or Afterpay. Credit card transaction costs vary between countries, please see our Payment processing fees by country page for specific information regarding your country.

Payment processing fees are taken at a set rate plus a percentage of the total sale price of an item, the postage cost and any applicable sales tax. For example for a domestic Australian order using a credit card the cost would be 2.6% + $0.30AUD. Paypal fees are set at a rate of 2.6% + $0.30AUD per transaction for Australian domestic orders and International orders are set at 3.6% + $0.30AUD. Afterpay fees are charged at 6.7% per transaction.

So a maximum in fee's and commission that you would be charged on the sale of a product is 16.7% and a minimum of 12.6% + $0.30AUD depending on which payment processor the customer chooses. 

Advertising Fees

Advertising fees are calculated based on your subscription level, when you sign up to psukhe.com.au with either a “Media Maker” or “Maker Pro” account, a percentage of your subscription cost is spent on advertising. Your advertising budget is distributed across Google, Facebook and Instagram with 50% of subscription costs divided equally across each platform.

Subscription Fees

Subscription fees are charged every 30 days from their commencement date. Media maker accounts are charged $29 AUD/Month and Maker Pro accounts are charged $79 AUD/Month recurring until the subscription is either cancelled or terminated by Psukhe Makers. Subscriptions can be managed via the vendor portal under Profile > Membership Plan. Subscriptions can be paid either with credit card or via your Stripe account. You may cancel your subscription at any time and the current features will remain active until the end of the current billing cycle and once your subscription has ended you will no longer be debited the subscription fee. To learn more about Psukhe Subscriptions please click here.

As Subscription fees are distributed to be used for advertising on your behalf, the balance will be used within each billing cycle and does not roll over month to month, it is not possible to set or accumulate an advertising budget.

4.8 Fees for any service offered by us are subject to review and change, without the requirement to notify you unless otherwise specified in these Terms and Conditions.

4.9 Fees differ for Free account users and Subscribed Sellers. All applicable fees are clearly stated on the Site and it is the Seller’s responsibility to consider the fees before they list products for sale. Placing a listing on the Site is deemed to be acceptance of these Terms and Conditions and the applicable fees. You should read and understand these Terms and Conditions so that you are aware of the fee that is relevant to you (if any).

4.10 All fees for listings placed on the Site must be prepaid, unless stated otherwise or prearranged with an authorized representative of Psukhe Makers.

4.11 Any fees paid to us to place a listing on the Site do not grant any Seller exclusive rights to any web page on the Site.

4.12 By listing and completing sales on the Site, you are giving us permission to accept full payment on your behalf from Buyers for sales of Products prior to us accounting to you for such sales.

4.13 Once the Minimum Term has expired, we will continue to charge your Store Account until we have been given one month’s notice of your intention to cancel your subscription.

4.14 In the event that we materially change these Terms and Conditions, we will notify Vendors. If you are a Vendor, you may terminate the subscription with Psukhe Makers within fourteen (14) days of such notice, failing which you are deemed to have accepted the changes to the Terms and Conditions.

4.15 By creating a Store Account and agreeing to these Terms and Conditions, you have authorized us to debit funds from your nominated account that may from time to time become due to us under your Store Account.

4.16 By agreeing to these Terms and Conditions you undertake to provide us with details of a valid bank account or credit card sufficient to enable us to credit or debit such account from time to time. You undertake to update or certify these details regularly and advise us if expiry dates or Card Verification Codes (CVCs), Card Security Codes (CSCs) or Printed Card Security Codes (PCSCs) change. We shall not be liable or responsible for the loss or delay of funds due to you as a result of your failure to provide accurate and current payment details in a timely manner.

4.17 We may give you at least fourteen (14) days’ notice in writing of any changes to the Terms and Conditions of the credit card payment structure. This notice will state the new amount, frequency, next charging date and any other changes.

4.18 Any Charge Backs attributable to your Store Account are your responsibility as a Seller. In this event, your Store Account will be charged by us, using your Credit Card details on file

.

4.19 We will pay Vendors (less our commission) for all sales within seven (7) business days of confirmation from you that the Product has been sold and dispatched.

4.20 Payment will be made via Stripe or Paypal Business to your nominated account.

Cancellation of subscriptions

4.21 Cancellations of subscriptions must be sent to us via email to rich@psukhe.com.au We will notify you when your cancellation is accepted by us.

4.22 Service to your Psukhe Makers Vendor account will still be maintained after we notify you of the cancellation of your subscription, free accounts still have access to the site and the ability to list and to sell products and non subscription based services.

Content of Listings

4.23 All listings must relate to clothing, jewellery, art, photography, fashion accessories & cosmetics and fall within the Site’s search criteria. We may reject listings that are not relevant to these areas of interest and reserves the right to cancel/and/or amend such listings, without notice and without refund of any associated payments.

4.24 We may withdraw or alter the listing or material you send us if it is deemed to be inappropriate, incorrect or not in keeping with the Site’s style standards and tone.

4.25 Listings on the Site may only include text descriptions, graphics, pictures and other content relevant to the sale of that particular Product.

4.26 We reserve the right to verify the availability of items offered for sale and to verify the information contained in any listing by requiring the Seller to provide acceptable evidence of the availability of the item(s) for sale. You agree to provide such additional information as we reasonably require. Failure to comply may result in your service being suspended or cancelled and/or removal of the listing.

4.27 Sellers must not post/submit illegal, prohibited or offensive content to this Site and must not use derogatory terms on the Site. Any Seller who submits such content may be reported to the proper authorities. We reserve the right to immediately cancel and remove, without notice or refund, from the Site, any listing which is deemed by us to contain illegal or prohibited content, derogatory or offensive terms.

4.28 Sellers may not include political, religious or controversial material on any listing or part of the Site. We reserve the right to immediately cancel and remove, without notice or refund, from the Site, any listing which is deemed by us to contain such content.

4.29 Sellers must not use this Site to promote any products not permitted to be sold via the Site nor advertise hyperlinks directing Buyers to other websites.

4.30 We do not permit data mining of any of the content on this Site in any way.

4.31 We do not permit the use of the Site to publish anything that could be considered spam, phishing, bulk electronic messaging, or anything else that contravenes Australian Law.

4.32 If you are the subject of an interview and/or article and/or feature and/or video of any sort appearing on the Site, you accept that the published interview and/or article and/or feature and/or video is prepared with editorial integrity and that our editorial decision is final. You also accept the possibility that editorial errors can occur. Where such errors occur, we will make every effort to amend these errors as soon as they are discovered or brought to our attention but we will not liable for any adverse consequences or loss arising from any such error.

Intellectual property rights

4.33 The Site is the property of Psukhe Makers and is protected by Australian and international copyright laws and must not be reverse engineered, republished, reproduced or copied in any way.

4.34 No Seller shall be entitled to claim any loss or damage against us for the use publication, republication, producing, reproducing, modifying, deleting, adapting or publishing any of the information provided by a Seller to us.

4.35 If you submit information to the Site in which you have no Intellectual Property Rights, it is your responsibility to gain permission from the original owner of that information. We may require production of evidence from a Seller of its Intellectual Property Rights in the information submitted.

4.36 We do not claim any Intellectual Property Rights in the content of any listing other than the content that is authored and published by us. By using this Site, all Sellers grant Psukhe Makers a License to use any and all of the information provided by such Sellers to Psukhe Makers with such License to be irrevocable, royalty-free, non-exclusive, worldwide sub-licensable and perpetual including but not limited to using, producing, reproducing, modifying, performing, translating, creating derivative works from, distributing, displaying, deleting, adapting and publishing such information.

Social media

4.37 We may use social media and the Site may provide links to a number of social media sites, for example Facebook, Twitter, Skype LinkedIn, Viber and Instagram. We reserve the right to change, vary, increase, decrease or desist from its social media presence at any time at our sole discretion.

4.38 We may from time to time host our own social media function, including blogs, consumer reviews, ratings and forums but are not obliged to do so. We do not necessarily endorse, support, encourage, verify or agree with any comments or opinions posted by third parties and any such posting does not necessarily represent the views of Psukhe Makers. We take no responsibility for all and any content on the Site except for such items which are specifically identified as being content produced by us.

5 General

Promotion of good business practice

5. We aim to promote good business practices and a fair and efficient marketplace. All Vendors on the Site must comply with all and any Australian laws or regulations that apply to any transaction on the Site in which you are involved.

Currency

5.1 All transactions are processed in Australian dollars (AUD).

Psukhe Makers not a party to transactions between Users on the Site

5.2 We are not a party to any contract between a Buyer and a Seller on the Site. To the extent that the law allows, there is to be no deemed association between a number of separate contracts.

Each purchase a separate contract

5.3 Each purchase by a Buyer from a Seller via the Site constitutes a separate contract between the Buyer and the Seller.

You may request amendments to these Terms and Conditions

5.4 Nothing in these Terms and Conditions preclude a User from approaching us and requesting to amend or qualify parts of these Terms and Conditions in their particular case or for a particular transaction. Such requests will be considered by us on a case by case basis, and should be send in writing via email to info@psukhe.com.au These Terms and Conditions will continue to apply to you and your use of the Site, unless qualified or amended in writing signed on behalf of Psukhe Makers and expressly identified as an amendment of these Terms and Conditions.

Relationship of parties

5.5 By using this Site you agree that there is no agency, partnership, joint venture, employee/employer or franchisee/franchisor relationship intended or created by these Terms and Conditions other than the agreement to host your listing on the Site and you shall not take any action or make any representation that you have any agency, partnership, joint venture, employee/employer or franchisee/franchisor relationship with Psukhe Makers.

Governing law and jurisdiction

5.6 The agreement formed when you accept these Terms and Conditions is governed by and construed in accordance with the laws of the State of New South Wales, Australia and you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Overseas Users

5.7 The Site may be accessed by Users from Australia and from overseas. We make no representation that the Site complies with the laws of any country outside of Australia. If you access the Site outside of Australia, you do so at your own risk.

Australian Consumer Law

5.8 To the extent required, the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) is imported into these Terms and Conditions.

5.9 To the extent permitted by Australian law, we disclaim all warranties, representations and conditions, express or implied, with regard to any information, software or Products including but not limited to:

merchantable quality;durability and fitness for a particular purpose;legal title; andnon-infringement of Intellectual Property Rights.

5.10 To the extent permitted by Australian law, Psukhe Makers or its suppliers are not liable for any Loss suffered by a Buyer or Seller in respect of Products listed on the Site.

No waiver

5.11 Our failure to act or delay in acting in relation to a breach of any of these Terms and Conditions is not a waiver of any of these Terms and Conditions or our rights arising under them. No action or inaction by us shall be deemed to be an actual waiver of any current or future liability.

Risk & Liability

5.12 We give no warranties in relation to the authenticity of Vendors or Users of the Site. To the extent permitted by Australian Law, we give no warranty as to the Products purchased from Sellers on the Site.

5.13 Some information on the Site may be uploaded by Sellers from external sources. We do not endorse or warrant the accuracy of this content nor do we accept any liability for inaccuracies or omissions in this content. The fact that content appears on the Site does not imply our endorsement or liability in respect of such content.

5.14 Unless expressly stated by us, hyperlinks to other websites contained within the Site are not maintained or controlled by us. These third party hyperlinks are provided as a reference solely for the convenience of Users. As a result we make no warranties about third party websites, nor do we accept any liability or responsibility for or endorse the content or use of these websites. If you enter a third party website from the Site, you do so at your own risk. We take no responsibility for any virus, hacking or breach of security arising from the use of any such hyperlinks.

5.15 All reasonable care will be taken while compiling the Site’s content, including advertising content. Nevertheless, we do not warrant or represent that the Site is complete, current or free from typographical or other errors, or omissions. Information, advertisements, listings, software and Product descriptions may include inaccuracies.

5.16 We endeavor to provide continual availability of our services and access to the Site. However, access to the Site may not always be possible due to numerous factors including those which are out of our control. We do not warrant or represent that our services and access to the Site will be timely, continuous, fault-free, uninterrupted,secure or virus-free.

5.17 By reason of occasional technological difficulties, and to the extent permitted by Australian law, we will not be liable for any compensatory or exemplary damages arising out of or in any way connected with use of the Site or inability to use the Site even if we have been advised of the possibility of damages. You release Psukhe Makers, its officers, contractors, employees and agents against all Loss, claims, costs, demands, damages and liabilities related to use or inability to use the Site in this regard.

PRIVACY POLICY
Psukhe Makers
1. We respect your privacy
1.1. Psukhe Makers respects your right to privacy and is committed to safeguarding
the privacy of our customers and website visitors. We adhere to the Australian
Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out
how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about
you.
2. Collection of personal information
2.1. Psukhe Makers will, from time to time, receive and store personal information
you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address
and email address to enable us to send information, provide updates and
process your product or service order. We may collect additional information at
other times, including but not limited to, when you provide feedback, when you
provide information about your personal or business affairs, change your content
or email preference, respond to surveys and/or promotions, provide financial or
credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while
interacting with us.
3. How we collect your personal information
3.1. Psukhe Makers collects personal information from you in a variety of ways,
including when you interact with us electronically or in person, when you access
our website and when we provide our services to you. We may receive personal
information from third parties. If we do, we will protect it as set out in this Privacy
Policy.
4. Use of your personal information
4.1. Psukhe Makers may use personal information collected from you to provide you
with information, updates and our services. We may also make you aware of
new and additional products, services and opportunities available to you. We
may use your personal information to improve our products and services and
better understand your needs.
4.2. Psukhe Makers may contact you by a variety of measures including, but not
limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal
information is only supplied to a third party when it is required for the delivery of
our services.
5.2. We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency
request.
5.3. We may also use your personal information to protect the copyright, trademarks,
legal rights, property or safety of Psukhe Makers, www.psukhe.com.au, its
customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances.
5.6. By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this Policy. Where we
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. Psukhe Makers is committed to ensuring that the information you provide to us is
secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure information and protect it from misuse, interference, loss and
unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at info@psukhe.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold about
you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send
in details of your complaints to 219 Connaught Rd, Blackheath, New South
Wales, 2785. We take complaints very seriously and will respond shortly after
receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
notice board. Please check back from time to time to review our Privacy Policy.
10. Website
10.1. When you visit our website
When you come to our website (www.psukhe.com.au) we may collect certain
information such as browser type, operating system, website visited immediately
before coming to our site, etc. This information is used in an aggregated manner
to analyse how people use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and to
store details about your use of the site. Cookies are not malicious programs that
access or damage your computer. Most web browsers automatically accept
cookies but you can choose to reject cookies by changing your browser settings.
However, this may prevent you from taking full advantage of our website. Our
website may from time to time use cookies to analyses website traffic and help
us provide a better website visitor experience. In addition, cookies may be used
to serve relevant ads to website visitors through third party services such as
Google Adwords. These ads may appear on this website or other websites you
visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or
controlled by us. These links are meant for your convenience only. Links to third
party websites do not constitute sponsorship or endorsement or approval of
these websites. Please be aware that Psukhe Makers is not responsible for the
privacy practises of other such websites. We encourage our users to be aware,
when they leave our website, to read the privacy statements of each and every
website that collects personal identifiable information.
Approved by
Signature: ___________RC______________________________
Full Name: Rich .C
Date: 9th October 2020

Standard delivery times for Products purchased through the Site are between three (3) and ten (10) Business Days within Australia, international shipping times will vary depending on geo location and Shipping provider used, this is also subject to variations as the shipping of items is not directly handled by Psukhe Makers, fulfillment is managed by our vendors. In the event that an ordered item is not available or it is not possible to fulfill your order we will notify you within 2 (two) business days to arrange an alternative Product, a Backorder or a full refund.

Exchange & Returns Policy

To begin the return process you can directly create an RMA request through your account, once logged in go to “My account” page then select the bold order number to view the order details.

Please select the Request Return/Cancel  〉 button to start the process.

This is how you communicate with the vendor directly for returns. If you still require more help or information please contact psukhe support with the chat icon in the bottom right of the psukhe homepage or email info@psukhe.com.au

All Buyers should choose carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller.

We do not offer a satisfaction guarantee on Products or refunds for change of mind, however we will always endeavor to keep you happy and satisfied. This warranty only applies to unused and undamaged goods.

For faulty Products Vendors offer a fourteen (14) day replacement warranty from the date you receive your Product. If your Product can be replaced, it will be replaced with the same or a similar Product. If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product.

Any faulty Product must be returned by you to the Vendor from which it was purchased, and proof of this purchase must also be presented. Replacements for faulty Products will be sent to you at no charge within five (5) Business Days from the date the faulty Product is returned.

When returning a faulty Product to the Vendor, please make sure you also provide us the following details:

Your full nameYour addressYour order numberThe date of delivery (or collection) of the ProductThe name of the Seller’s storeReason why you are returning the ProductYour instructions informing us how you would like the issue resolvedContact phone numberThe original order confirmation or invoice you received with your Product.If you return a Product that is the wrong size and we determine that it has been used since its purchase, no exchange or return will be granted

Once logged into your dashboard, navigate to the Products > Products Listing Tab. You should then be on the page titled "Products". On the top right please select the +ADD PRODUCT button.

PRODUCT IMAGE - Here you can upload your product photo's if you have more than 5 (five) images then just upload your first image and finish completing the rest of the Add product page and select save changes at the bottom of the page. You then will be able to upload as many images as you like on the product.

By default the "choose product" dropdown will be set to Normal product - You do not need to change this. (Advanced options will become available later for visual artists)

PRODUCT NAME - Enter the name of the product here, Please keep it short and to the point. Item specifics can be added in description below.

PRODUCT TYPE - What is it? A Shirt? Skirt? Dress? Bag or holster? Silver or gold Ring? This is meant to be Basic.

DESCRIPTION - Please provide a detailed description of your product here.

PRODUCT TAGS - Tags work by categorizing your products into their correct sections, without this your product will be lost in the void and will only display on your profile page and NOT in other collection headers. SO if you have a Unisex green jacket with a hood on it that you consider street wear then use all the descriptors as tags: UNISEX MENS WOMEN'S GREEN JACKET HOOD STREETWEAR. Same goes for jewellery if you have a Blue Stone pendant that has a leather strap on it with silver details you would use JEWELLERY BLUE SILVER STONE LEATHER .

SHIPPING DETAILS - Currently only contains weight options, this still remains important as shipping from PSUKHE is calculated by items weight. In Australia items under 5kg are set at flat rates and anything over is calculated by our shipping app.

PRICING DETAILS - PRICE - Please enter the items price hereCOMPARE AT PRICE - If you wish to put an item on sale, put the items full price here and the discounted price in the PRICE section above. The CHARGE TAXES ON THIS PRODUCT check box should stay selected and will be included in your item price.

INVENTORY DETAILS - SKU - If you track items via SKU enter this hereBARCODE - If you track items via BARCODE enter this hereTRACK INVENTORY - Should be set to "Track this products Inventory" by default, if for some reason you do not wish to show an items availability please change this option.QUANTITY - How many of the item you have in stockALLOW CUSTOMERS TO PURCHASE THIS PRODUCT WHEN IT'S OUT OF STOCK - Depending on your business structure this may be of use to you.

VARIANT DETAILS - Please add all Variations of the item here by selecting "Add Variant" on the right and defining Size, Colour etc.. This will show the options for the item on the product page drop down menu.

At this point in time, inventory sync only works one way, as in if you sell something on PSUKHE it will update in your ETSY store - but not the other way around, having to import "order status" info or "Receipt ID's" back into PSUKHE to update Inventory. We have decided to disable this feature for a more stream lined development for the future. However it is possible to import your ACTIVE ETSY products IN BULK to PSUKHE through CSV and if you where to sell an item on either platform it remains your responsibility to update their available quantities on both platforms. If this is not suitable for the kinds of item's you sell or in the rare case that you might sell the same item twice at the same time on both platforms please use your discretion as to whether hosting your items on multiple platforms is suitable for you.

You can import products in bulk from your ETSY store via CSV file. To access this file head to your ETSY store and select SHOP MANAGER then on the left hand menu select SETTINGS > OPTIONS. At the top of the SHOP OPTIONS page select the DOWNLOAD DATA tab and now you should be on the DOWNLOAD SHOP DATA page.

Please note that this import method ONLY INCLUDES YOUR ACTIVE LISTINGS! And does not support the import of Expired, Sold Out Or Inactive listings. If you wish to import any of your Expired, Sold Out Or Inactive listings through this method then you will either have to import the product manually through your PSUKHE dashboard or make the item ACTIVE on your ETSY store before exporting your CSV file.Choose DOWNLOAD CSV under the currently for sale Listings sectionSend your CSV file to PSUKHE by submitting THIS FORMThe process will be authorized by PSUKHE Admin and you will be notified when the Import is complete.

By connecting with our Stripe payments system in the 'Finances' section of your dashboard.